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Terms of service

ORDERING I REQUIREMENTS

 We do not work with clients under the age of 18.

• Each piece is fully custom-made and tailored to the client’s individual needs.

• All commissions must be submitted through an official form, where all required information must be provided, or explained in detail through direct messaging.

• A current, clear, easy-to-read, high-resolution reference sheet is REQUIRED when placing a commission.

• We cannot be held responsible for mistakes or inaccuracies that result from poor-quality or incomplete reference sheets.

• Any changes made to the character design after production has begun will incur additional fees.

• If you wish to switch to a completely new character, please notify us as early as possible to avoid starting the wrong project. This may result in extra material costs (if needed) and design-change fees.

• A DTD (Duct Tape Dummy) is required for fullsuit commissions.
• The client acknowledges that they are purchasing a handmade, one-of-a-kind piece of art, which may naturally include minor imperfections or inconsistencies—these items are not machine-produced.

• All communication must be polite, professional, and timely.

• If we do not receive approval on a progress photo within 72 hours, work will continue as shown.

• We have a zero-tolerance policy toward harassment, stalking, threats, public shaming, rushing, or any form of discrimination. Engaging in any of these will result in immediate termination of the commission.

ORDERING I REQUIREMENTS

We reserve the right to decline a commission or end a collaboration for any reason. This   may include: rude or disrespectful behavior, poor-quality reference material,   incomplete forms, late or refused payment, failure to reply, or lack of proper       communication regarding the commission.

We reserve the right to update and modify our Terms of Service (TOS) at any time.

We reserve the right to interpret your character through our artistic style. This may involve minor
adjustments to markings to ensure they wrap around the suit in a visually appealing way. We will never alter the design to the point where the character becomes unrecognizable, and specific details (such as the number of spots or stripes) will remain true to the reference sheet.

We reserve the right to post photos of your completed fursuit on our website and social media pages.
Clients may freely repost images of their own suit.
No third party is permitted to repost, reuse, or redistribute our images.

Our prices reflect the value of our work and are non-negotiable.
Offering less than the listed starting price or arguing about the cost may result in being blacklisted.

In the event of a cancellation or refund, we reserve the right to modify the unfinished suit and sell or auction it.
We will not ship an incomplete suit, even if a refund is forced.

YOUR RIGHTS

You have the right to request updates, Work-In-Progress (WIP) pictures, modifications to markings, and necessary fixes during the creation of your commission. We kindly request that you limit questions such as "when will it be done" or "is it done" to a minimum.

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You have the right to cancel the commission at any stage. The refund amount will depend on the amount of completed work. Please note that if your commission is 90-100% complete or in the process of detailing, you will not be eligible for a refund. However, this policy is subject to change based on the type of commission.

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You have the right to contact us at any time regarding your commission. We are always here to address your inquiries and concerns.

QUOTES

Requesting a quote is only possible by filling out the form. This shows an approximate amount. We can give you an exact price after consultation!

CONCEPT ART

• AI-generated and VR avatar–based references are not accepted.
• To commission us, you must provide a clean, SFW, three-view reference sheet (front, back, and side).
• All reference sheets must meet the following requirements:
– All colors must be flat, with no shading or gradients.
– Markings and colors must be clean, clear, and easily readable.
– The reference must be high-quality, high-resolution, and not pixelated.
– All important details must be shown, including pawpads, tongue, teeth, claws, inner ears, and any other essential features.

We require clear front, back, and side views of the character.

If the client wishes to submit an updated reference sheet after approval, this is acceptable as long as the design itself does not change.
Any significant alterations in the updated version will result in additional fees, as extra work is required to adjust the costume. Pricing may adjust accordingly.

Payment

We accept payments in EUR (€) and USD ($).
Accepted payment methods: PayPal, bank transfer, Wise, Revolut.

Cryptocurrency or any alternative digital currency is not accepted.
Any attempt to pay with crypto will result in an immediate refund,        And the client will be permanently blacklisted from future commissions.


If you choose installment payment, 50% of the total price of the order must be paid as a deposit before the project begins.

The remaining amount is paid in two equal installments for a 3-month installment plan, in a 25% – 25% ratio, according to the pre-agreed schedule.

REFUNDS

  1. stage – Design and material procurement (0–20%)
    The project has not yet started, only plans and materials exist. 80% refund

  2. stage – Materials purchased, sampling and cutting started (20–40%)
    Work has already started, main materials have been used. 50% refund

  3. stage – Base body, head or partial elements are already completed (40–70%)
    Significant labor time and materials have been invested. 25% refund

  4. stage – Fursuit almost finished, final touches (70–90%)
    The project is close to completion. 10% refund

  5. stage – Fursuit completed, before handover (90–100%)
    The full work is finished.
    No refund

WORK IN PROGRESS (WIP)

• Please do not expect daily updates. Updates will be sent when your input is needed regarding your costume or project.
• Clients have every right to know the status of their project; however, frequent update requests can be stressful for the maker. We will make sure to notify you at all important stages and keep you informed throughout the process.

• Please note that at RatNest, the maker works alone on the fursuits, while the rest of the team currently handles background tasks such as the website, administration, and other support duties.

• All WIP photos and updates are primarily sent and shared via Telegram.
Our usernames: @Akashi0626 / @LeonLycheeHard

• If you prefer to switch communication to another platform (e.g., Instagram, Twitter/X, email), please inform us in advance to avoid delays and waiting for replies.

• Progress photos are also posted on our Telegram channel.
• If you wish to keep your commission confidential, we will fully respect that! WIP photos of your costume will not be posted publicly and will be sent only to you.
However, we reserve the right to publish the finished product unless otherwise agreed in advance.

DEADLINES

• We strive to meet agreed deadlines during our workflow, but some changes may occur.
• Projects that are fully paid are prioritized and moved ahead in the queue compared to those that are not yet fully paid.

Style

Our style is fixed, but it evolves gradually over time. We do not copy the style of other suits! If a client sends an example of what they want, we only use it as inspiration for brainstorming.

WE WILL NOT MAKE

  • We do not reproduce copyrighted characters or create suits based on them.

  • We do not create suits with excessive weight or large muscle padding.

  • We do not alter our work to match another artist’s style or replicate styles known from other makers.

  • Kemono-style suits are not accepted.

  • We do not duplicate suits already owned by other individuals.

  • We do not use low-quality materials or shortcuts to reduce costs.

  • We do not perform repairs or modifications on suits made by other makers without their permission.

Warranty and repair conditions

  • Warranty period:
    We provide a 3-month warranty on every completed fursuit from delivery. This warranty covers material defects and sewing faults that occur under normal use. (+150€ ) / (+173$ ) If paid, the warranty period is extended to 6 months.

  • Repair within warranty period:
    If the defect is material- or sewing-related, the repair is free of charge. However, the buyer covers the shipping cost both ways.

  • Repairs beyond warranty:
    We also undertake paid repairs after the warranty period if the condition of the fursuit allows it. The price depends on the nature of the defect.

  • Individual cases:
    If the defect is disputed (it is not clear whether it is a material defect or due to use), the decision is always based on the maker’s professional judgement.
    Warranty does not cover:

  • Injuries resulting from improper use (e.g., pulling, jerking, excessive force).

  • Defects resulting from lack of ventilation, cleaning or storage (e.g., odor, mold, pulled fibers).

  • Alterations or repairs performed by others.

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